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SHIPPING AND REFUND POLICY

Last updated: 2020-10-10

Shipping Policy

  • All orders will be process within 24-48 hours after we received payment
  • Delivery for Ready Stock items takes 1-3 business days - All purchases will be processed and couriered by PosLaju or J&T between 2-3 working days
  • The delay caused by the courier services is not under Aylea's liability
  • However, you may contact us at at [email protected] should you realize any unusual delay in receiving your purchased items
  • Pre Order and Special Order purchases will be shipped from overseas (the USA) and takes 6-8 weeks (1-2 months) for delivery
  • Please contact us for more info on delivery of specific Pre Order and Special Order items
  • Please read event details and description regarding item location status before placing any order
  • We ship orders two days every week excluding Malaysia Public Holiday
  • Tracking number will be sent to your email on the day it shipped out from our fulfillment centre

International Shipping

  • Please contact us at [email protected] to request for international shipping before placing any orders

Return, Refund, Cancellation, and Exchange Policy

  • We do not accept any exchange/return/refund of purchased items
  • The quality and the condition of all items are verified prior to being couriered to you and are well packed in a box to avoid damage during delivery
  • We take care of your branded items as much as we, Aylea Team, take care and love our personal handbags
  • Rest assured, we are trying our best to provide the best shopping experience for our beloved customers
  • Please take note that PRE ORDER/SPECIAL ORDER items are non refundable, non-exchangeable and non-returnable
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